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JUCY CRUISE AT LEVEL 2: 

PLEASE NOTE THAT WE WILL STILL BE OPERATING BOTH COACH TOURS AND CRUISES UNDER LEVEL 2 RESTRICTIONS.  

*Under Level 2 Face Masks or Face Coverings are required to be worn by all passengers 12 years and over from 31 August on our coach tours and cruise departures.

 

IT IS IMPORTANT TO REMEMBER THE IMPORTANCE OF MONITORING THIS FAST MOVING AND EVER CHANGING COVID-19 SITUATION.  

At Alert Levels 2 and above the risk of COVID-19 being present in the community is higher. So, wearing a face covering becomes more important.

At Alert Level 2 you should wear face coverings in situations where physical distancing is not possible, like on public transport or in shops.

HEALTH AND SAFETY IS ALWAYS AT THE CORE OF OUR BUSINESS, BUT NOW MORE THAN EVER WE ARE ENSURING WE KEEP UP TO DATE WITH ADVICE FROM THE NEW ZEALAND GOVERNMENT, MINISTRY OF HEALTH AND WORKSAFE TO MAKE OUR JUCY CRUISE EXPERIENCE AS SAFE AS POSSIBLE.  

  

Steps we are taking to ensure a safe cruise: 

  • Our staff are constantly provided with the most current and relevant information and guidelines from all relevant sources. This is to ensure they keep themselves, their families, colleagues and our guests safe.
  • We will ensure that our vessel is cleaned and sanitised before and after each cruise. We will be taking extra care to clean and wipe down high use touch-points such as handrails, door handles, tables, seats, window ledges and bathrooms.  
  • Hand sanitiser is available on board our vessels and use is encouraged throughout the cruise. 
  • At Level 2, masks will be required to be worn by all customers on our coach tours. Social distancing will be implemented as per Ministry of Health guidelines.  
  • Trips can be booked online through our website, by phone with credit card or at Milford on the day.  
  • At the time of booking, you will be asked to provide the full names, contact phone numbers, email addresses and hometown / region of all members of your party. This will be used for contact tracing purposes should the need arise.  
  • If you are feeling unwell, PLEASE DO NOT JOIN OUR CRUISE. Our best advice is that you contact your GP for their guidance. Similarly, if you have been in contact with a confirmed case, or are awaiting any test results, PLEASE DO NOT JOIN OUR CRUISE.  There will be plenty of opportunities to visit beautiful Milford Sound once you have been cleared and/or are feeling better! 
  • On arrival at Milford Sound, please ensure you maintain a 1m metre distance from other passengers on the wharf whilst waiting for your cruise, during boarding and disembarking. This will be enforced by our crew. 
  • During boarding, we will not be issuing boarding passes. Instead, the Skipper will ask you for the full name of each of your party and tick you all off the list.
  • Unfortunately, we will not be able to facilitate any hugs, handshakes or hongi as it is imperative to keep a 1m distance from both crew and other passengers. Don’t worry though; smiles from our friendly crew will be free and frequent! 
  • Once boarding the vessel, you will be assigned a table for the cruise. PLEASE DO NOT SIT AT OR TOUCH ANY OF THE OTHER TABLES. You are welcome to move about the boat and visit all indoor and outdoor viewing decks to soak up that magical scenery but please ONLY sit at your allocated table.
  • To allow for optimum social distancing, we will only be allowing our boats to reach a maximum capacity of 30%. This will ensure there is enough space for guests to enjoy the scenery safely both while seated and when moving around.
  • We will have signage displayed to remind all guests to keep a 1m distance from those outside their bubble, as well as ensuring they are maintaining good hygiene processes.  
  • All refreshments will be prepared and served by our crew. There will be NO self-service. During food preparation and service, our crew will wear gloves and face masks and follow strict hygiene procedures.
Despite this lengthy list, we can guarantee that your JUCY Milford Sound Cruise will still be an utterly incredible and memorable experience. We can’t wait to share the best of Fiordland with you! 
If you have any questions or concerns, please get in touch with the friendly booking team by email: book@jucycruise.co.nz or phone 0800 500 121 / +64 3 442 4196. 
Our staff are working reduced office hours, so please bear with us if we cannot get to your call or email right away!